i2c Adds Payments Industry Veteran As Chief Of Staff

Cindy Smith Brings a Career of Payments Industry Innovation to i2c's Leadership Team

REDWOOD CITY, Calif. — Dec 18, 2018 — i2c, a leading global provider of payments processing technology and services, today announced another key addition to its executive leadership with the appointment of Cindy Smith as Chief of Staff, focused on strategic initiatives and execution of i2c's growth opportunities. Cindy's career has been highlighted by innovations throughout the payments industry, most recently serving as EVP and Chief Operating Officer at Meta Financial Group/MetaBank.

"Adding a payments industry veteran like Cindy to i2c reinforces the commitment we have to marrying our best-in-class technology with exceptional human capital," said Mr. Amir Wain, CEO and founder of i2c, Inc. "Our rapid growth is directly related to empowering talent to continually advance i2c's global payments platform. Our investment of over 500,000 hours annually in technology development enables our client's rapid innovation of payments solutions."

Prior to her roles at Meta Financial Group, Ms. Smith held executive positions at Zions Bancorporation where she was recognized by US Banker as one of the "Top 25 Most Powerful Women in Banking" and by the International Customer Management Institute (ICMI) as "Business Leader of the Year" for business line transformation and revenue growth. Ms. Smith started her payments career while at US Bank, pioneering Purchasing Cards in the corporate market and additionally was instrumental in the growth, IPO, and sale of Paymentech's commercial payments division to JPMorganChase.

"I'm excited to join i2c and leverage my payments expertise during a time when i2c is experiencing accelerated growth and further expansion of their best-in-class solution," commented Ms. Smith.

i2c Receives UnionPay International (UPI) Certification for Issuer Processing

Company Continues Global Expansion of its Payments Business, Opens China Market to Major Card Issuers

REDWOOD CITY, Calif. - December 12, 2018 - i2c, a leading global provider of payments processing technology and services, today announced that it has successfully obtained certification as an issuer processor for UnionPay International, an international bank card association headquartered in Shanghai, the People’s Republic of China.

“The high number of visitors from US to China offers a tremendous opportunity for financial institutions to issue UnionPay cards. While we have been processing UnionPay cards in the Australian market, we are pleased to expand our relationship with UnionPay to now support the US issuers as well,” said Amir Wain, CEO and founder at i2c. “i2c’s robust, single-source, global payments platform and our multi-currency, multi-purse capabilities enables issuers to open new revenue streams and give travelers to and from China the convenience and freedom to carry unlimited currencies on a single card.”

UnionPay is the largest bankcard association in the world in terms of card issuance and transaction volume processed. It is also the interbank network in China that links all of the ATMs and banks throughout the country. In partnership with over 2,000 institutions worldwide, UnionPay International provides associate members and partners with unified, standard, high-security transactions for cardholders.

“We are pleased to have i2c as an officially certified UnionPay issuer processor,” said June Chen, General Manager at UnionPay International Americas. “i2c’s agile, flexible, and reliable issuer processing platform offers our member banks an excellent option. i2c’s speed of implementation is very impressive as well having rolled out programs with two of our member banks in a very short period of time. We believe this partnership will soon bring our safe and convenient payment products and services to the US customers, especially those who often visit Asia.”

Company Continues Global Expansion of its Payments Business, Opens China Market to Major Card


Australia Pakistan Chamber hosted dinner at Himalaya Restaurant for visiting IT Delegation

Australia Pakistan Chambe hosted a dinner in the honour of IT Delegation from Pakistan which is participating in CeBIT expo Darling Harbour Sydney from 14 to 16 May 2018. The delegation led by Mr Sulman Hassan Director, Pakistan Software Export Board with members of the participating company’s representative from various IT companies from Pakistan. The IT delegation is here to explore business opportunities in Australia with a focus on IT exports from Pakistan.

Mr Muhammad Asif, President APCTCI in his opening speech welcomed the delegates and paid special thanks to Mr Abdul Majid Yousfani, Consulate General of Pakistan for accepting their invitation to attend the dinner. Although it was a very short notice to arrange this dinner but even then, prominent members of the Australian Pakistan community spared their valuable time to attend this dinner. It was attended by Mr. Hasan Kanji Honorary Investment consul, Mr Asad Jatoi, TDO, Mr Asif Iqbal, Mr. Sohail Shamsi, Mr. Faisal Shamsi and many other prominent business men. The other chamber members comprising of Ejaz Paracha, VP, Mohammed Abid, Treasurer. Faheem Jafar Joint secretary, Adnan Nasir Member executive committee, Habib Ur Rehman, Member executive committee were also present in this dinner.

The Consul General of Pakistan in his address guided the members of delegation that how to get the business in Australian Market. He said there is a potential in IT market but prices and service standard should be maintained to grab the business opportunities. He advised that any delegation planning to visit Australia should submit their visa application before time in order to avoid delays in getting the visa. He appreciated the wisdom of the young IT professional who is putting their full efforts to make this trip useful.

Mr Sulman Hassan, in his speech informing that the delegates have been able to identify the business opportunities in Australia. He also mentioned the importance of cooperation at the level of Pakistan Consulate to make this visit successful.

In the end Mr Muhammad Asif, President APCTCI thanked all participants who attended this dinner in such a short time and also Mushtaq Ahmed who provided the scrumptious food.

Video coverage of PSEB and the IT delegation exhibiting at CeBIT Australia 2018 by Urdu Point can be viewed at (Link)

ZRG awarded Gold Medal at 6th FPCCI Achievement awards


KARACHI, PAKISTAN - ZRG, region’s leading Contact center solutions provider, has been awarded a gold medal as an achievement awards for 2017 in the Information Technology category of CRM, Telephony and Business Data Integration solutions.

The Federation of Pakistan Chambers of Commerce & Industry (FPCCI), the apex body representing Pakistan`s Industry and Services, organized 6th FPCCI Achievement Awards Ceremony in services of organizations in different sectors contributing towards the progress and prosperity of Pakistan.

The President of Pakistan, Honorable Mr. Mamnoon Hussain distributed the awards at an elegant ceremony held at the Sindh Governor House, Karachi on 20th July, 2018.

This is the 3rd consecutive Gold Medal won by ZRG. Established in 1994, ZRG is a well-recognized leader in the Contact center, CTI and business communication solutions. ZRG has been helping businesses transform the traditional model of customer services to a modern multi-media enabled customer interaction environment.

At the ceremony, the President of Pakistan congratulated the award winners on their outstanding performance and contribution in economic development of the country. Mentioning the challenges faced by our greatly resilient people, he encouraged businesses to continue modernization and to create exportable products for the opportunities in the emerging markets.

Companies use ZRG’s OneView CTI to energize service delivery by speeding up the deployment of advanced services through a flexible software-based model with proven scalability and a supercharged integration with fastest turnaround time in the industry. OneView CRM Apps amplify the impact of CTI and unified communications for the most challenging requirements.

“It gives us a great pleasure to receive such prestigious award for third year in a row. This award is a symbol of pride for us both at the national and international levels in recognition of our consistent efforts and services,” said Mr. Ayub Butt, Chief Executive Officer at ZRG. “We greatly appreciate FPCCI for recognizing our efforts. We will continue to give our best for the prosperity of our great country.”

ZRG has introduced several new and innovative capabilities for customer communication and relationship management. These solutions strengthen call processing, logging and data integration for a truly one window solution with consolidated reporting.

Some of ZRG’s most innovative solutions include OneView™ SmartQ for the contact center where the customers never have to wait on hold as they can hang up and still remain in the queue, a highly efficient automated outbound system that allows a business to reduce costs by automating simple repetitive calling tasks, a centralized call recording system that can record all outbound calls on a single system, and the most exciting WFH technology that enables people to work from home.

Ms. Shirmeen from ZRG marketing team says, “Using our flexible technology and apps, our customers are building and deploying innovative services for their customer convenience. Collectively, such initiatives have been raising the quality, productivity and compliance in customer management in Pakistani service industry to internationally recognized levels.”

ZRG has successfully deployed enterprise level contact center and CTI projects for mission critical operations in Pakistan, Bangladesh, the Middle East and Africa. Presently, the company is assisting clients such as Bank AL Habib, HBL, Finca, MCB, Silk Bank, Bank Alfalah, as well as prestigious organizations including TCS, PSO, Indus Motor, Sanofi, EFU Life, Allianz, MultiNet, PTCL and many others.

FPCCI's Achievement Awards initiative provides a great opportunity to identify the industry’s leading service providers, analyze new trends of the market and to devise new strategies to embrace emerging challenges.


For more information:

Ms Shirmeen / Ms Kiran

Marketing Team

ZRG International

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Ministry of IT & Telecom through Universal Service Fund is running 'ICT for Girls' Program