Call Center Registration

Important Note

Registration with PSEB is mandatory for every call center to legally operate in Pakistan.

Call Center Registration Procedure

To enroll with PSEB as a registered call center, please follow a simple three-step process:

  1. Download and fill the call center registration Form.
  2. Attach all required documents as mentioned below.
  3. Enclose the necessary remittances and send to PSEB.

Fee Structure

Call Center registration certificate issued by PSEB is location specific and is valid only for the location for which it is issued. Separate certificate shall be required for each branch/additional/alternate location.

  1. Registration Fee for new call center is Rs. 10,000/- for Principle/Main Office and Rs. 5,000/- for each branch (if any).
  2. Annual fee for Renewal of call center Registration (for Principle/Main Office) is Rs. 15,000/- and for each branch/additional/alternate location is Rs. 5,000/-.
  3. Arrears @ 15,000/- per year for Principle/Main Office and Rs. 5,000/- for each branch (if applicable).

Payments can only be made through demand draft / pay order in favor of ‘PSEB’

(Call Center with expired registration exceeding a period of two years should note that a surcharge of Rs 10,000/- will be charged (apart from applicable fee and arrears) upon submission of renewal request.

Required Documents

For New Call Center Registration

  • Registration Form completed in all respects, duly signed and stamped.
  • Brief company profile on the company letterhead / printed corporate brochure.
  • Necessary Remittances in favor of PSEB (PO/DD only).
  • Visiting Card of key personals (Optional).
  • NTN Certificate.
  • CNIC of all Directors/Shareholders/Partners/Proprietor.
  • Photo Copy of Passport (for Directors/Shareholders/Partners/Proprietor with foreign nationality).
  • Attested copy of Memorandum and Articles of Association including the copy Incorporation Certificate and Form 29, (for Companies only).
  • Attested copy of the Partnership Deed, (for Partnership firms only).
  • Certificate of Registration, Registrar Office certified copy (for registered firms only).
  • Bank Statement of the preceding six months.

OR

  • Bank Account Certificate (In case of new account). (Please note that Bank Statements/Bank Account Certificate on the name of Company/Firm  will only be accepted)

For Call Center Registration Renewal

  • Registration Form completed in all respects, duly signed and stamped.
  • Latest Brief company profile on the company letterhead / printed corporate brochure.
  • Necessary Remittances in favor of PSEB (PO/DD only).
  • Visiting Card for key personal (Optional).
  • Certificate of Turnover (R Forms): Signed by the Company Auditor or Company CEO or equivalent, stating their gross turnover from “call center” in the last financial year.
  • Call Center Inspection/Physical Verification Request.

Registration/Renewal Forms Download (Word)

  1. Once the completed form along with the required documents are received, it usually takes about 6-7 working days to process and issue the registration certificate.
  2. Before formal operationalization, provisional call center registration will initially be granted by PSEB with the validity of 60 days, and can be extended upon formal written request for maximum of 60 days only.
  3. A physical verification visit of operational call center would be planned on request and after successful verification; a registration certificate with the validity of one year is issued. The verification procedure is repeated at the time of renewal of call center or any time deemed necessary.

The registration/renewal request can be sent to any of the below mentioned addresses as per convenience.

Visitor Timing for New & Renewal of PSEB registration is 9:00 am to 2:00 pm (Monday – Friday)

Contact Person for Islamabad (Head office):

Muhammad Shoaib Aslam

Officer Domestic Business
Pakistan Software Export Board
2nd Floor, Evacuee Trust Complex,
Agha Khan Road, F-5, Islamabad.
Ph: +92-51-9204074+92-51-9204074 Ext 119, 9201686
Fax: +92-51-9204075
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Contact Person for Karachi:

Muhammad Shoaib Aslam

Officer Domestic Business
Pakistan Software Export Board
2nd Floor, Evacuee Trust Complex,
Agha Khan Road, F-5, Islamabad.
Ph: +92-51-9204074+92-51-9204074 Ext 119, 9201686
Fax: +92-51-9204075
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Contact Person for Lahore:

Hasham Yasin
Assistant Marketing Officer
Pakistan Software Export Board
5th Floor, Administration Block, Aiwan-e-Iqbal Complex,
Egerton Road, Lahore.
Ph: +92-42-111-333-666 Ext 104
Fax: +92-42-6307827
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.