Capacity Building of BPO/Call Center Industry of Pakistan

Dear PSEB Member,

The IT industry in Pakistan has grown significantly in the recent years due to the investment friendly policies and incentives of the Government. Pakistan Software Export Board (PSEB) has consistently encouraged Human Capital Development for the capacity building and growth of Pakistan’s IT industry in local and international markets.

The Global BPO industry has seen phenomenal growth since 2002 and in 2015 it has reached $140 billion with compound annual growth rate of 6.9%. As per research carried out by A.T. Kearney for Global BPO Industry, by 2020 size of BPO industry is expected to be $250 billion.

While our Asian neighbors are enjoying high growth in this sector (ADB Economics Working Paper, Sept. 2013), Pakistan still lacks attractiveness for investors and startups in this sector. Despite having great potential in terms of financial returns, we lack major points in following two areas as per A. T. Kearney Global Services Location Index 2016;


  • 1. People Skills and availability
  • 2. Business Environment

No doubt, long term measures have been taken by GoP to improve the business environment with private sector but many initiatives need to be taken for development and availability of Skilled Human Resources to reap benefits from growth of this dynamic and fast growing industry.

To enhance the current capacity of BPO/Call Center Industry of Pakistan, Pakistan Software Export Board (PSEB), IBEX Global and Pakistan Institute of Management (PIM) have signed an MoU to offer trainings in the areas of technical/BPO skills development. These trainings cover the topics of customer relationship management, sales & marketing, and management of BPO/Call Center business for improvement in People Skills and its availability. The trainings are highly discounted i.e 60% discount is offered on market training rates for PSEB member companies and graduates seeking a career in BPO Industry.

The detail of the training programs, subsidized cost and calendar are available at URL: http://www.pim.com.pk/capacity-building-for-customer-services-supervisors/. At the completion of this training program, certificate will be issued by PIM. PSEB will be acting only as an advisor of this program.

For further details and registration, please contact Pakistan Institute of Management at following addresses:

KARACHI:

Mr. Azher Ali

Pakistan Institute of Management,

Shahrah-i-Iran, Clifton

Phone: (021) 99251718,

PABX (021) 99251711-14

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LAHORE:

Ms. Shehla Yasmeen

Pakistan Institute of Management,

70-B/2, Gulberg-III

Phone: (042) 99263137,

PABX (042) 99263133-35

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ISLAMABAD:

Mr. Hasnain Gardezi

Pakistan Institute of Management,

International Islamic University,

Faisal Masjid Campus, Faisal Avenue

Phone: (051) 9262610

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Best Regards,

Shaukat Ali

Director Technical/CTO

Pakistan Software Export Board

Ministry of IT & Telecom

Government of Pakistan,

UAN: 051-111-333-666

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URL: http://pseb.org.pk/

Telephone: +92-51-9201466

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PSEB's SEMINAR ON TAXATION OF IT INDUSTRY

Dear Colleagues,

Pakistan Software Export Board (PSEB) conducts different industry programs including international marketing, capacity building of companies and graduates, infrastructure development, and industry advocacy on issues such as taxation and curriculum to promote and to grow the IT industry of Pakistan and its exports.

PSEB is organizing a seminar on “Taxation of IT Industry” with the aim to appraise IT & ITeS companies of provisions of federal and provincial tax laws and address their tax issues for enhancing IT/ITeS export remittance through banking channel and also report it to State Bank of Pakistan using correct codes. The senior partners of M/s EY Ford Rhodes & Company, Chartered Accountants will deliver a presentation on the IT/ITeS Taxations Laws followed by a panel discussion. The panel discussion will help initiate a healthy debate to adopt better tax policies and improve structural and operational weakness of the tax system through efficient and friendly tax machinery to create incentives to help grow IT sector faster and compete globally.

The objective of PSEB’s initiative is to provide an opportunity to IT companies to understand the present IT/ITeS taxation system, policies, laws, rules and procedures governing IT/ITeS export income, domestic profit / revenue and legal applicability of services and general sales tax on export income and domestic profit / revenue for the benefit of IT companies. The seminar is being organized on 15th March, 2017 at Ramada Islamabad. Planned agenda for the seminar is as follows:

 

Registration & Networking   10:30-11:00 am
Welcome Note Director PSEB 11:00 am
Pakistan’s IT industry and PSEB’s contributions MD PSEB 11:05 am
Presentation covering federal and provincial IT/ITeS taxation system, policies, laws, rules and procedures. Senior Tax Experts of M/s EY Ford Rhodes & Company, Chartered Accountants 11:15 am
Panel discussion & systematic consensus development on (1) IT export income (2) Domestic IT taxation (3) Service Tax & GST issues Senior Tax Experts of EY Ford Rhodes, FBR, PSEB, P@SHA 11:45 am
Remarks from FBR FBR Representative 12:45 pm
Shield distribution   1:00 pm
Closing remarks   1:10 pm
Lunch   1:15 pm

 

PSEB is inviting CEOs and CFOs from leading IT/ITeS companies in Islamabad and Rawalpindi to the seminar. Senior officials from Federal Board of Revenue (FBR) have also been invited. It will be a good opportunity for the member IT/ITeS companies to clarify their queries/clarifications related to federal and provincial taxes and reporting mechanism of export earnings to SBP etc.

Please confirm name and / designation of participants from your enterprise by sending an email to the undersigned (This email address is being protected from spambots. You need JavaScript enabled to view it.), not later than 7th March, 2017. Due to limited seats, you are requested to apply as early as possible, as confirmations will be accepted on first come first served basis.

Best Regards,

Sajid Iqbal

Manager Domestic Business

Pakistan Software Export Board

Ministry of IT & Telecom

Government of Pakistan,

2nd Floor, Evacuee Trust Complex

F-5, Aga Khan Road, Islamabad

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: +92-51-9220812, 9204074 (Ext.102)

3rd RCCI Annual ICT Awards, 11th April 2017, PC Hotel, Rawalpindi

Dear PSEB Member,

RCCI, in collaboration with PSEB, is organizing 3rd Annual ICT Awards on 11th April, 2016 at Pearl Continental Hotel, Rawalpindi and is inviting IT & ITeS companies to apply for the awards by submitting an online application available at http://www.rcciictawards.com (Deadline: 22nd March, 2016).

As per information provided by the organizers, RCCI has formulated a distinguished panel of judges for merit-based selection of winners. Nominations will be forwarded to the selection committee comprising of the panelists for further process; regular categories and 6 eHealth categories.

In addition to the RCCI Awards, an e-health conference, organized by RCCI, would also be held. The theme of the conference would be "Digital Healthcare" and would have panel discussion. The keynote speaker is the renowned healthcare expert and strategist as well as President eHealth Association of Pakistan.

RCCI is offering branding and sponsorship opportunities as well. For further information on event and contact details click here.

Best Regards,

Syed Ali Abbas Hasani

Director Operations & Administration

Pakistan Software Export Board

Ministry of IT & Telecom

Government of Pakistan,

2nd Floor, Evacuee Trust Complex,

F-5, Agha Khan Road, Islamabad, Pakistan

Lahore, Pakistan.

Telephone: +92-51-9206961, 9204074 (Ext.106)

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Canada-Pakistan ICT Forum in Toronto and Montreal in May 2017

Dear PSEB Member,

Canada was in the top ten exports destinations of Pakistan’s IT companies during 2015-16. Canada’s Tech Sector contributed $117 billion or 7.1% to Canada’s economic output in 2015. Some reports suggest that Canada may become the largest software exporter to the US in the future. Based on interest from Pakistan’s consulates in Canada, PSEB is planning an IT delegation to Canada for IT forums and B2B meetings in Toronto and Montreal in second half of May 2017.

The Ministry of International Trade, Government of Canada is the co-host of the Forum and would invite industry representatives, venture capitalists and outsourcing entities for B2B matchmaking and plenary meetings. More than 400 executives of Canadian companies are being invited to this forum. To see the list of Canadian companies who could be participating in the forum, please click here. Hence, attending the Pakistan–Canada Forum can generate new leads and business opportunities for Pakistan’s IT companies in the North American market. For further information and itinerary, please click here.

Applications are solicited from PSEB member companies interested in participating in Pakistan-Canada Software & IT Forum scheduled to be held in Toronto and Montreal from 23rd to 25th May 2017 as follows:

  • • 22nd May: Arrival in Toronto
  • • 23rd May: Full day forum with B2B sessions on outsourcing and VCs
  • • 24th May: Industrial visits and departure for Montreal in evening
  • • 25th May: Full day forum for gaming companies and startups
  • • 26th May: Departure from Toronto

Because visa processing for Canada takes at least two months, interested companies are requested to submit requisite documents to undersigned by 13th March, 2017 at latest. No applications will be accepted after this deadline.

  • • Company Profile
  • • Objective Statement (explaining why your company wants to participate in this particular event)
  • • Dully filled in, signed and stamped application form and signed and stamped TORs. Application Form & TORs are available here.
  • • Refundable Demand Draft of Rs. 20,000 in the name of Pakistan Software Export Board. The demand draft would be returned after the submission of tour and leads report to PSEB as per specified format within two weeks following the event.

To encourage IT companies to attend the Conference, PSEB would bear cost of attending the forums and would reimburse 50% of the cost of one economy fare per company after the event following submission of necessary receipts. Companies would be responsible for their own travel arrangements, accommodation and other associated costs. However, approximate hotel costs are mentioned as under for reference:

  • • Hotel Stay in Toronto: $120 + tax per night on twin sharing basis.
  • • Air Travel Toronto-Montreal-Toronto is $200/- per person.
  • • Hotel Stay in Montreal: $116 + tax per night on twin sharing basis.

Hence, two nights in Toronto followed by two nights in Montreal will cost around $672 plus taxes. Kindly contact the undersigned for any related queries before the deadline.

Kindly contact the undersigned for any related queries.

Best Regards,

Jahanzaib Shafi

Manager International Marketing

Pakistan Software Export Board

Ministry of IT & Telecom

Government of Pakistan,

2nd Floor, Evacuee Trust Complex,

F-5, Agha Khan Road, Islamabad, Pakistan

Lahore, Pakistan.

Telephone: +92-51-9201466

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INNOVATION AFRICA DIGITAL SUMMIT 2017

Dear PSEB Member,

Applications are solicited from PSEB member companies interested in participating in Innovation Africa Digital Summit scheduled to be held between 25 – 27 April 2017 at Speke Resort, Munyonyo, Uganda.

According to the organizers, the IAD summit will be attended by a unique blend of around 350 high-level decision makers from across Africa, including those people responsible for the development and implementation of Smart public sector projects such as Smart Cities, Smart Government, Smart Healthcare, Smart Education. These CIOs, Project Leaders, State Governors, City Mayors among others would be joined by Policy Makers and Regulators from across Africa. For further information, click here and for Conference Agenda, click here.

Participating in the trade summit could potentially provide significant networking opportunities for Pakistani IT companies. Interested companies are requested to submit requisite documents to undersigned by 28th February, 2017.

  • • Company Profile
  • • Objective Statement (explaining why your company wants to participate in this particular event)
  • • Dully filled in, signed and stamped application form and signed and stamped TORs. Application Form & TORs are available here.

Pay order of Rs. 20,000 in the name of Pakistan Software Export Board. This deposit will be refunded upon submission of tour and leads report after the event.

Kindly contact the undersigned for any related queries.

Best Regards,

Jahanzaib Shafi

Manager International Marketing

Pakistan Software Export Board

Ministry of IT & Telecom

Government of Pakistan,

2nd Floor, Evacuee Trust Complex,

F-5, Agha Khan Road, Islamabad, Pakistan

Lahore, Pakistan.

Telephone: +92-51-9201466

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.